Privacy Policy

Who we are

BankDocs.net (“we”, “us”, “our”) is a European-based document replica service. We are the data controller responsible for your personal data collected through this website and in the course of providing our services.

For data protection enquiries, contact us at info@bankdocs.net.

What Data We Collect

We collect the following categories of personal data:

Identity data — name, as provided when placing an order
Contact data — email address, postal address if a printed copy is requested
Order data — details of the document(s) ordered and any customisation instructions
Payment data — payment is processed by our third-party payment provider; we do not store card details
Technical data — IP address, browser type, and usage data collected automatically when you visit our website
Communication data — any correspondence you send us by email

How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your order
To deliver your document by email or post
To respond to enquiries, revision requests, and complaints
To maintain records required for legal and accounting purposes
To improve our website and services through aggregated analytics

We do not use your data for unsolicited marketing. We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Contract performance — to fulfil orders you have placed with us
Legitimate interests — to improve our services and maintain website security
Legal obligation — to comply with applicable law and regulation

Data Retention

We retain order and correspondence data for up to 6 years following your last transaction with us, in line with UK legal and accounting requirements. Technical and analytical data is retained for a maximum of 26 months.

You may request deletion of your data at any time, subject to our obligations to retain certain records under applicable law.

Third Parties

We share your data only with the following categories of third parties, and only to the extent necessary to provide our services:

Payment processors — to handle payment transactions securely
Email service providers — to deliver your documents and correspondence
Postal services — where a printed copy has been ordered
Law enforcement — where required by law or court order

All third parties are required to handle your data in accordance with applicable data protection law.

Cookies

Our website uses essential cookies required for basic functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect some website functionality.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Access — request a copy of the data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of your data, subject to legal retention requirements
Restriction — request that we limit how we process your data
Portability — receive your data in a portable format
Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@bankdocs.net. We will respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.