Refund Policy

Our Commitment

At BankDocs.net we take pride in the quality of every document we produce. Our goal is your complete satisfaction. If for any reason you are not happy with your order, we will work with you to put it right.

Free Revisions

All orders include unlimited free revisions. If your document does not match the details or specification you provided, simply contact us and we will correct it at no charge. Revision requests must be submitted within 14 days of the original delivery date.

Revisions are limited to corrections and adjustments within the original specification. Requests to change the document type, provider, or substantially alter the original order may be treated as a new order.

Cancellations

You may cancel your order at any time before work has begun. To cancel, contact us at info@bankdocs.net as soon as possible after placing your order.

Once work has commenced on your order, cancellation may not be possible. In such cases we will endeavour to reach a fair resolution, which may include a partial refund at our discretion.

Eligibility for a Refund

You may be eligible for a full or partial refund in the following circumstances:

  • Your order was cancelled before work began
  • We are unable to fulfil your order due to circumstances on our end
  • The document delivered is materially different from the agreed specification and cannot be corrected after reasonable revision attempts
  • Your order was not delivered within the stated timeframe and you no longer require it

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • You change your mind after work has been completed
  • You provided incorrect details and decline our offer of a free revision
  • The document has been used or presented to any third party
  • The request for a refund is made more than 30 days after the original delivery
  • The refund request relates to a change in requirements beyond the original specification

How to Request a Refund

To request a refund or raise a concern about your order, please contact us at info@bankdocs.net with your order details and a description of the issue. We aim to respond to all refund requests within 2 business days.

Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Disputes

If you are unsatisfied with our response to a refund request, you may escalate the matter by contacting us in writing. We are committed to resolving all disputes fairly and promptly.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact Us

For any questions about our refund policy, please contact us at info@bankdocs.net. Our team is available Monday to Sunday, 9:00am–5:00pm GMT.

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